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Arcaro’s Saddlery Terms and Conditions

We will only ship to the cardholder’s billing address.
Please list name exactly as printed on card.
Ohio residents must pay Ohio sales tax.

Returns/Exchanges/Refunds

At Arcaro’s Saddlery, we strive for customer satisfaction and we also, want each customer to be satisfied with their purchase. If unhappy with a purchase, just call for an authorization, return the product for exchange or credit/refund if the item is in original condition and within thirty days of receipt. Shipping charges are not refundable.

Arcaro’s does not accept any package sent to us COD, returns of altered or custom made items, books or any item that has been worn, used or undergone any type of cleaning process.

Mail returns to: Arcaro’s Saddlery, POB 77, Kingsville, Ohio 44048
Ship returns to: Arcaro’s Saddlery, 4761 Rt. 193, Kingsville, Ohio 44048

Please try on all clothing before removing tags, washing or dry cleaning. And always remember when trying on boots, do so on carpet only, as scuffed soles are not returnable.

When returning merchandise, include name, address and phone number. Copy of receipt/invoice if available. Also include note in box stating items being returned and if wanting exchanges or refund.

Custom Chaps Return Policy

Custom chaps are non-returnable. However, we will do everything possible to make any alterations you need free of charge.

International Shipments

International Shipping options and rates can be calculated by using the shopping cart.
Not all items can be exported such as aerosols and ORM-D’s.
Please check with customs in your country for any possible restrictions.
Arcaro’s Saddlery is not responsible for any duties, custom charges or VAT collected.

Photo of the Day Policy

We are not liable for others sharing, commenting or saving your photos. If there are comments inappropriate on our social networks, we will ban/delete the comment. By sending in your photo you have agreed to have your photo on our website to be seen by anyone on the internet. Also, to be shared with us on our social networks. If there are any problems, or if you wish to not have your photo shown anymore, please contact our staff at horse@arcaros.com.
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