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Shipping Policy

You can trust that your order will be quickly processed and safely delivered. We can ship products anywhere in the United States using the shipping method of your choice.

When you place an order we will estimate delivery dates based upon the availability of your item(s),shipping method selected and your shipment’s destination. Our shipping charges are determined by the total dollar amount of your order, excluding applicable sales tax.

Some products cannot be shipped to international destinations, so please submit a message to us from the Contact Us page if you would like to discuss international ordering options.

Return/Exchanges/Refunds

At Arcaro’s Saddlery, we strive for customer satisfaction. We want each customer to be satisfied with their purchase. If unhappy with a purchase, just call for an authorization, return the product for exchange or credit/refund if the item is in original condition and within thirty days of receipt.

Shipping charges are not refundable. Arcaro’s does not accept any package sent to us COD, returns of altered or custom made items, books or any item that has been worn, used or undergone any type of cleaning process.

Mail returns to: Arcaro’s Saddlery, POB 77, Kingsville, Ohio 44048 Ship returns to: Arcaro’s Saddlery, 4761 Rt. 193, Kingsville, Ohio 44048

Please try on all clothing before removing tags, washing or dry cleaning. Always remember when trying on boots, do so on carpet only, as scuffed soles are not returnable.

When returning merchandise, include name, address and phone number. Copy of receipt/invoice if available. Also include note in box stating items being returned and if wanting exchanges or refund.

International Shipping

International Shipping options and rates can be calculated by using the shopping cart. Not all items can be exported such as aerosols and ORM-D’s. Please check with customs in your country for any possible restrictions. Arcaro’s Saddlery is not responsible for any duties, custom charges or VAT collected.
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