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At Arcaro’s Saddlery, we strive for customer satisfaction. We want each customer to be satisfied with their purchase. If unhappy with a purchase, just call for an authorization, return the product for exchange or credit/refund. Only if the item is in original condition and within thirty days of receipt.

Shipping charges are not refundable. Arcaro’s does not accept any package sent to us COD, returns of altered or custom made items, books or any item that has been worn, used or undergone any type of cleaning process.

Mail returns to: Arcaro’s Saddlery, POB 77, Kingsville, Ohio 44048 Ship returns to: Arcaro’s Saddlery, 4761 Rt. 193, Kingsville, Ohio 44048

Please try on all clothing before removing tags, washing or dry cleaning. Always remember when trying on boots, do so on carpet only, as scuffed soles are not returnable.

When returning merchandise, include name, address and phone number. Copy of receipt/invoice if available. Also include note in box stating items being returned and if wanting exchanges or refund.

Custom Chaps Return Policy

Custom chaps are non-returnable. However, we will do everything possible to make any alterations you need free of charge.
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